Refund policy
ORDER, SHIPPING & RETURN POLICY
Order & Shipping
- Shipping & Processing: Due to high demand, our processing time may take up to 4 days, with shipping expected to take approximately 3-5 days, totalling an estimated delivery time of 8 to 10 days. We greatly appreciate your patience and understanding.
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Shipping Costs: We offer free shipping on all orders to the UK. Where applicable to countries other than the UK, shipping costs will be clearly indicated at checkout.
- Delivery Address: Please ensure your delivery address is accurate. For alternative delivery addresses (e.g. gifts or workplace deliveries), update your account information accordingly.
Returns & Refunds
- Refund Policy: You have 14 days from receipt of your order to request a refund. Contact us at contact@theelyacollection.com with your order number to initiate the process.
- Refund Processing: Refunds will be processed within 10 business days to your original payment method.
- Sale/Discounted Items: Sale or discounted items are non-returnable. Please contact us at contact@theelyacollection.com for further information.
- Damages & Issues: Please inspect your order on receipt. If any item is defective or incorrect, contact us immediately so we can resolve the issue.
- Courier & Customs: We are not responsible for courier delays or additional customs charges for international shipments.
By using the Elya Collection website and services, you agree to these Terms of Service and our Privacy Policy.